Privacy Policy - Hotel Kiran Place

At Hotel Kiran Palace, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or stay with us.

1. Information We Collect

We may collect the following personal information:

• Full name, email address, phone number
• Government-issued ID proof (as per hotel regulations)
• Payment and billing details
• Room booking history and preferences

2. How We Use Your Information

• To confirm and manage hotel reservations
• For check-in, verification, and security purposes
• To improve customer service and guest experience
• To send booking confirmations and service updates
• To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. Information may be shared only:

• With trusted service providers (payment gateways, booking systems)
• With law enforcement authorities if required by law
• To protect the safety and rights of Hotel Kiran Palace

4. Data Security

We implement strict security measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure.

5. Cookies Policy

Our website uses cookies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings.

6. Guest Rights

• Access your personal data
• Request correction or deletion
• Opt-out of promotional communication

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Policy Updates

Hotel Kiran Palace reserves the right to update this policy at any time. Changes will be posted on this page.

Key Hotel Policies (Summary)

The following summaries are provided for quick reference. Always review the full policy documents for complete terms.

• Booking & Confirmation: Bookings are confirmed only with a confirmation email from Hotel Kiran Palace.
• Payment: Payment is due at check-in unless otherwise specified; major credit cards are accepted and a deposit or pre-authorization may be required.
• Cancellation: Cancellations require written notice (email). Cancellations made more than 24 hours before check-in are refundable; cancellations within 24 hours are non-refundable; no-shows may be charged.
• Check-in / Check-out: Check-in between 2:00 PM and 4:00 PM; check-out at 12:00 PM (noon). Early/late options may incur charges.
• Room Rates: Rates are subject to change; guests are responsible for all charges, taxes and services.
• Guest Responsibility: Guests are responsible for safety, security and compliance with hotel rules; liable for damages to hotel property.
• Special Requests: Subject to availability and may incur charges; not guaranteed unless confirmed in writing.
• Pets & Smoking: Pets are not allowed unless agreed in advance; smoking is prohibited in rooms and inside buildings.
• Parking & Security: Parking availability and fees vary; the hotel is not responsible for vehicle damage or theft. The hotel is not liable for lost, stolen or damaged valuables—use in-room safes where provided.

Safety & Security Highlights

• Public areas are monitored by CCTV for guest safety.
• Fire detection and evacuation procedures are in place—tampering with safety equipment is strictly prohibited.
• Staff are trained in emergency response and first aid.
• Guests should lock their rooms and use provided safes for valuables.
• Report any suspicious activity to reception immediately.

9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Last Updated: February 2026