Cancellation Policy - Hotel Kiran Place

At Hotel Kiran Palace, we understand plans can change. This Cancellation Policy explains the terms applicable to cancellations, refunds and no-shows. Please read carefully — specific bookings may have different terms stated at the time of reservation.

1. Cancellation Timeframes

Cancellations must be sent in writing (email) to the hotel. Reservations cancelled more than 24 hours before the scheduled check-in time are eligible for a full refund, unless the rate purchased is marked non-refundable.

2. Cancellation Charges

3. Early Check-out

Early departures may be subject to charges depending on the rate and notice provided. Any eligible refunds for shortened stays will be processed in accordance with the original booking terms.

4. Refund Processing

Eligible refunds will be processed to the original form of payment within a reasonable period (typically within 7–14 business days), although processing times may vary by bank or payment provider.

5. Non-Refundable & Promotional Rates

Promotional, discounted or explicitly non-refundable rates are not eligible for refunds. The cancellation terms for such rates will be clearly shown at the time of booking.

6. Force Majeure & Exceptions

In exceptional circumstances beyond our control (natural disasters, government-imposed travel restrictions, serious illness), the hotel may offer flexibility outside the standard cancellation windows. Requests will be considered case-by-case and supporting documentation may be required.

7. How to Cancel

To cancel, send a written notice (email) to the reservations team. The hotel's recorded time of receipt will determine whether the cancellation meets the stated deadline. A cancellation is only effective after the hotel sends confirmation of receipt.

8. Related Terms (Summary)

• Booking & Confirmation: Bookings are confirmed only with a confirmation email from Hotel Kiran Palace.
• Payment: Payment is due at check-in unless specified otherwise; major credit cards are accepted and a pre-authorization may be required.
• Check-in / Check-out: Check-in between 2:00 PM – 4:00 PM; check-out at 12:00 PM (noon). Late/early options may incur charges.
• Room Rates: Rates are subject to change and guests are responsible for all charges, taxes and services.
• Guest Responsibility: Guests are responsible for safety, security and complying with hotel rules; liable for damage to hotel property.
• Special Requests: Subject to availability and may incur additional charges; not guaranteed unless confirmed in writing.
• Pets & Smoking: Pets are not allowed unless agreed in writing; smoking is prohibited in rooms and indoor areas.
• Parking & Security: Parking availability and fees vary; the hotel is not responsible for vehicle damage or theft. The hotel is not liable for loss of valuables—use in-room safes where provided.

9. Safety & Security Measures

• Public areas are monitored by CCTV for guest safety.
• Emergency evacuation procedures and fire safety equipment are in place—do not tamper with safety devices.
• Staff are trained in emergency response and first aid procedures.
• Guests should secure valuables in room safes or use the hotel's secure storage when available.

Last Updated: February 2026