Frequently Asked Questions - Hotel Kiran Place
Find answers to common questions about Hotel Kiran Place, including room details, amenities, booking policies, and guest services.
Bookings are confirmed only when you receive a confirmation email from Hotel Kiran Palace. Please keep this email as proof of your reservation.
Check-in is between 2:00 PM and 4:00 PM. Check-out is at 12:00 PM (noon). Early check-in or late check-out may be available subject to availability and additional charges.
Cancellations must be sent in writing (email). Cancellations made more than 24 hours before scheduled check-in are 100% refundable (unless the rate is non-refundable). Cancellations within 24 hours are non-refundable and no-shows may be charged the full booking amount.
Payment is due at check-in unless otherwise agreed in writing. We accept major credit and debit cards, cash, and online transfers; a deposit or pre-authorization may be required to guarantee the booking.
Pets are not allowed on hotel premises unless expressly agreed in writing in advance. Smoking is prohibited in guest rooms and indoor public areas; designated outdoor smoking areas (if any) will be signposted. Violations may incur cleaning charges.
Parking availability and fees vary by property. The hotel is not responsible for damage to or theft from vehicles parked on the premises. Please follow parking signs and instructions from staff.
All guests must present valid government-issued photo identification and a credit card or approved payment method at check-in. Additional verification may be required for certain bookings.
Quiet hours are typically observed between 10:00 PM and 8:00 AM. Guests are responsible for their visitors; visitors may need to register at reception and are subject to hotel rules.
Guests are liable for any damage to hotel property. Charges may be applied to the guest's account to cover repair or replacement costs, and for excessive cleaning.
Special requests (accessible rooms, extra bedding, dietary needs) are subject to availability and may incur extra charges. Please submit requests at booking or contact the hotel in advance; they are not guaranteed unless confirmed in writing.
The hotel is not liable for loss, theft, or damage to valuables left unattended. Guests should use in-room safes or the hotel's secure storage options where available.
Contact our reservations team via the Contact page, or email the hotel using the address on our website. All cancellations should be sent in writing; the hotel's recorded time of receipt determines eligibility for refunds.